Corporate Workshops

Leadership:

Our leadership workshop focuses on teaching you to motivate and inspire people by focusing on developing the following skills:

• Stages
• Task Analysis
• Providing Direction
• Setting Expectations
• Involving
• Listening
• Incentives
• Feedback

Goals:

• To identify and practice the skills required for effective coaching
• To learn tactics to help subordinates develop
• To develop a game plan for coaching in your environment

• Assertive Communication:

  The Assertive Communication workshop builds on your existing skills by teaching you how to express yourself in a more confident manner to increase the efficacy of your communication.
  Topics covered are:
  Communication Theory
  Individual Needs
  Emotions
  Conflict
  Manipulation
  Skill Development

  Goals:

  To differentiate between styles of behavior
  To identify an individual participant’s primary style of interaction
  To distinguish between assertive and non-assertive styles of behavior
  To allow participants too learn more productive, assertive behavior

• Motivational Tools & Techniques

  Would you like to learn to better motivate your employees and yourself? Our motivational tools and techniques workshop explores the most effective methods for motivational leadership, such as:
  Group Mission
  Individual Roles
  Motivation Theory
  Potential Obstacles
  Group Unification

  Goals:

  To introduce a framework for understanding motivation
  To identify the important issues in developing a motivated team
  To develop and practice personal strategies for enhancing team motivation

• Telephone Communication

  Our telephone communication workshop teaches time-tested techniques for developing active listening skills and effective phone communication, while emphasizing customer service and care in a professional setting. We will cover topics such as:
  Frustrations
  Listening Skills
  Obstacles vs. Advantages
  Courtesy
  Handling Complaints

  Goals:

  To learn a variety of telephone techniques
  To handle difficult callers confidently and effectively
  To increase your listening ability
  To feel more comfortable using the telephone

• Ensuring Customer Satisfaction

  Every business’ goal is to ensure customer satisfaction, as both a client retention tool and a way to increase revenue. This workshop provides a basic overview of customer service and highlights skills that will help you tailor your communication styles for specific circumstances. In this workshop we will review:
  Definition
  Characteristics
  Internal and External
  Communication Skills
  Communication/Personality Types
  Identifying Needs vs. Wants
  Problem Resolution
  Turning Problems Into Opportunities
  Conflict Management
  Teamwork

  Goals:

  To identify the customer’s “real” needs
  To effectively communicate with each customer
  To develop a successful plan of action
  To manage the customer relationship – internal and external
  To foster an atmosphere of teamwork

• Effective Meeting Leadership

  Learning how to effectively conduct meetings is an essential element of productive and powerful leadership. This course provides an overview of meeting practices and procedures, including:
  Types of Meetings
  Common Problems
  Agenda Development
  Group Participation
  Room Set-Up
  Personality Types

  Goals:

  To learn the components of an effective meeting
  To recognize the barriers to successful meetings
  To learn how to develop an agenda
  To learn how to elicit constructive participation from others

• Management Development

  No team can thrive without management. Through this course you will learn how to hone your communication and motivation skills to lead your team to success. We will go over:
  Roles and Responsibilities
  Communication
  Motivation
  Assigning Work
  Performance Reviews
  Coaching
  Delegating
  Disciplining

  Goals:

  To increase awareness of management style
  To identify the management behaviors and skills necessary for effectiveness
  To gain competence in management skills through practice

• Time Management

  One of the biggest hindrances to productivity is poor time management. In this course, you will learn how to more effectively plan your time. Topics covered include:
  Time Wasters
  Work Load Identification
  Theory
  Skill Development

  Goals:

  To identify barriers to effective time management
  To learn new techniques for managing your time

• Problem Solving & Decision Making

  Sometimes in life we need to make tough choices. You should have the tools required for making those decisions. In this course you will learn key segments of problem solving, such as:
  Problem Identification
  Literature Review
  Model Development and Application
  Analytical Process

  Goals:

  To increase skill at accurately defining problems
  To enhance skill in alternative methods of gathering information and choosing solutions
  To introduce a structured problem solving model for use with complex or important problems

• Supervising

  One of the prime tenants of management is supervising employees. While supervising others can be a challenge, it is an essential function of leadership. This workshop goes over:
  Role
  Responsibilities
  Communication
  Assigning Work
  Motivation
  Documentation
  Team Building
  Disciplining
  Performance Reviews

  Goals:

  To increase the awareness of the role and behaviors of the supervisor
  To introduce tactics and techniques of managing the performance of others
  To enhance communication and coaching skills

• Team Building

  A manager is nothing without their team. This course will provide you with methods for building a sense of camaraderie among your team members, and teach you to increase morale and thus productivity. Topics covered are:
  Team Mission
  Team Objectives
  Strengths and Weakness
  Individual Roles
  Leadership
  Communication Styles
  Communication Skills
  Conflict Resolution
  Change and Resistance
  Diversity

  Goals:

  Greater awareness of the dynamics of your work team
  Increased knowledge of team members communication style behavior preferences
  Improved effectiveness in communication and work flow
  Enhanced commitment to team goals

• Valuing Diversity

  The varied backgrounds and personalities of the people on your team can provide valuable perspectives and insights that you may not necessarily be able to see on your own. Diversity lends itself to progress, and the ability to appreciate and understand different worldviews can only improve you & your team’s lives. Topics covered in this course include:
  Socialism
  Stereotypes
  Norms
  Heritage
  Gender
  Values
  Organizational Influences/Impact
  Behavioral Changes

  Goals:

  To increase awareness of the socialization process
  To understand societal and organizational norms.
  To explore cultural and/or gender issues
  To gain appreciation for uniqueness and commonalities
  To plan methods for improving interactions

• Working With Others: Interpersonal Skills

  There’s no I in “team,” but there is in “interpersonal.” Leaning how to effectively communicate with others is a valuable skill in both your professional and personal life. In this course, we will review:
  Goals
  Perceptions
  Values and Attitudes
  Communication Styles
  Communication Skills
  Listening
  Feedback
  Personality Types
  Roles
  Conflict Management

  Goals:

  o enhance skills in establishing an effective work environment
  To explore interpersonal styles
  To improve face-to-face communication skills